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EXCHANGE POILCY

• Exchange only , No Refund
• Exchange is valid in 7 days after purchased.
• Exchange can be made only one time.
• Receipt is required for any exchange
• Exchange good must be in 100% condition and all the package and accessories must be in complete condition.
• More Info on exchange information please call +66980989198

REFUND TERMS

You can contact us at the following channels: Line OA: @yonb_official or 098-098-9198 for help and advice. The company has no refund policy.

PRIVACY POILCY

This privacy policy covers situations where we, YonB, access, collect, store process, use, disclose or transfer your personal information in paper or electronic form

We, YonB, act as the “data controller”, We are a Thailand corporation, located in 33 Ekkamai 23 Alley, Klongtan Neua, Watthana, Bangkokand registered under number 0105564106104,

Our general approach is to retain your personal information only for as long as it is needed.

A. When you have a YonB profile, a potential customer profile or subscribe to our newsletters, we generally retain your personal information for 5 years from the last interaction you initiated with us.

B. When you interact with our customer services, we generally retain the recordings of the calls for 45 days (unless a longer retention period is required by law), and the other personal information you have shared with us (including personal information shared by mail, chat or text message or when our interaction is transcribed) for 5 years from the last interaction you initiated with us.

C. When we use cookies or other online advertising technologies, your consent shall only be valid for a maximum period of 13 months.

We may retain personal information for a shorter or longer time, for instance, where we are obliged to do so in accordance with relevant legal, tax and accounting requirements.

We may occasionally make changes to this privacy policy, for example to comply with new requirements imposed by applicable laws or technical requirements. We will post the updated privacy policy on our website. We therefore encourage you to review this page every so often.

We may also notify you in case of material changes and, where required by applicable law, we will seek your consent to those changes.

Last interaction shall be defined as the last contact you initiated which is traceable by our systems or by a sales associate. Last contact could be the last time a call, sales email, or meeting was proposed to you and to which you responded favorably. For instance, clicking on a link included in an email (except for a link to unsubscribe from receiving marketing content), having a chat on our website or attending an appointment in one of our stores are considered a last contact. Conversely, opening an email or visiting our website without logging in would not qualify as last contact.

Before deleting your personal information from your YonB or potential customer profile, we will contact you to inform you of such deletion and you may ask us to keep your personal information. By not answering you agree to the deletion of any personal information that we are not legally obliged to keep for longer in accordance with legal, tax and accounting requirements.

We will destroy your personal information without delay once it is no longer necessary (e.g., if the purposes of collection/use of the personal information have been accomplished, if the statutory retention period expires) in a way that prevents such personal information from being restored or recovered. If printed on paper, the personal information will be destroyed by shredding, incinerating, or some other similar method and, if saved in electronic form, the personal information will be destroyed by technical methods which ensure that the personal information cannot be restored or recovered thereafter.

In specific circumstances we may also retain your personal information for longer according to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

If we wish to process your personal information for a new purpose not described in this privacy policy, where necessary we will inform you and where required we will seek your consent.

If you have any questions regarding our privacy practices or how we handle your information, please contact our privacy team and Data Protection Officer by sending an email to shop@yonbgroup.com.

We may occasionally make changes to this privacy policy, for example to comply with new requirements imposed by applicable laws or technical requirements. ' We will post the updated privacy policy on our website. We therefore encourage you to review this page every so often.

We may also notify you in case of material changes and, where required by applicable law, we will seek your consent to those changes

Last interaction shall be defined as the last contact you initiated which is traceable by our systems or by a sales associate. Last contact could be the last time a call, sales email, or meeting was proposed to you and to which you responded favorably. For instance, clicking on a link included in an email (except for a link to unsubscribe from receiving marketing content), having a chat on our website or attending an appointment in one of our stores are considered a last contact. Conversely, opening an email or visiting our website without logging in would not qualify as last contact.

Before deleting your personal information from your YonB or potential customer profile, we will contact you to inform you of such deletion and you may ask us to keep your personal information. By not answering you agree to the deletion of any personal information that we are not legally obliged to keep for longer in accordance with legal, tax and accounting requirements.

We will destroy your personal information without delay once it is no longer necessary (e.g., if the purposes of collection/use of the personal information have been accomplished, if the statutory retention period expires) in a way that prevents such personal information from being restored or recovered. If printed on paper, the personal information will be destroyed by shredding, incinerating, or some other similar method and, if saved in electronic form, the personal information will be destroyed by technical methods which ensure that the personal information cannot be restored or recovered thereafter.

In specific circumstances we may also retain your personal information for longer according to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

If we wish to process your personal information for a new purpose not described in this privacy policy, where necessary we will inform you and where required we will seek your consent.

If you have any questions regarding our privacy practices or how we handle your information, please contact our privacy team and Data Protection Officer by sending an email to shop@yonbgroup.com.

SHIPPING POILCY

• The company ships the product only after the payment has been verified.
• The company ships the products 1 time per day before 12.00 p.m., except public holidays. and public holidays Orders with confirmation of payment today will be shipped the next day. However, if unable to deliver on that day The company reserves the right to deliver the goods on the next business day. or according to the agreement with the buyer
• When the product has been delivered successfully. The staff will inform you to confirm the delivery. along with informing the tracking number of the product, including the telephone number of the postal office at your address / the company that provides the delivery service by phone or e-mail specified by you

There are two shipping methods:

• Private parcel delivery company As the company has already agreed with the buyer.
• Delivery service only in Bangkok area by company car. As the company has already agreed with the buyer.

Terms of delivery responsibility

• The company reserves the right to delay the delivery but not more than 3 business days and will notify the customer of the delay.
• Goods sent through a private transport company chosen by the company. And the said company will be responsible for the damage that occurs both to the product and the shipping cost.
• In the event that the product is returned to the company. Due to the information provided by the customer is wrong. The customer must pay the shipping cost again.